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*When you purchase a product online directly through the Lowrance® website, if you are not completely satisfied with the product, simply return it within 60 days of receiving it in accordance with the Navico Returns Terms for a full refund.

Returns

When purchased directly from the Lowrance website, if for any reason you are not pleased with your order, in line with Navico’s warranty terms (see below) you may return it under normal wear and tear conditions within 60 days of purchase for a refund (excluding shipping charges). Please send an email to orders-b2c@navico.com along with your original order number, the item(s)/quantities, serial number (if applicable) you wish to return and a Customer Satisfaction Representative (CSR) will provide you with a Return Material Authorization (RMA) number. You will also be provided with a PDF containing an address label that you can use to send your unit back to Lowrance. Note that shipping fees for returns are your responsibility. You may also call our CSR Team at 855-894-7195 to request a RMA number. As a policy we aim to refund/credit your account within a maximum of 7 days of receipt of your product to our returns address.

NOTE: If you are experiencing a technical issue with the product, please contact our Lowrance Technical Support department at 800-628-4487.

Limited Warranty

Navico warrants that its products, when properly installed and used, will be free from defects in material and workmanship for the period stated for the applicable product and/or peripheral device as set out in the Warranty Period Matrix from the date of first purchase (the Warranty Period).

For the purpose of this Warranty, ’date of first purchase’ means the date the product was purchased by the first retail customer; or in the case of a product installed on a new vessel by a Certified/Approved Lowrance/ Navico Boat Builder, the date the first retail customer took delivery of the vessel.

Navico will, at its sole discretion, repair or replace with new or refurbished parts or product, or equivalent product, any proven defective products or components returned to Lowrance/ Navico, or its approved agent during the Warranty Period in accordance with the terms, conditions and limitations as set out in the Navico Warranty Policy. Such repairs or replacements will be the sole remedy of the customer under this Warranty.

Lowrance Electronics manufactures units specifically for sale in the Americas and units specifically for sale to the Rest of the World (ROW).  These units are certified to different standards for different markets.  Lowrance Americas-based products will go into a limited features mode, when crossing a defined meridian (30 degrees West longitude or the International dateline to the East).  Customers should purchase units from local authorized Lowrance/Navico dealers and distributors – this will ensure that customers receive products which are safe and useful for their requirements.  In addition, customers who experience a problem can receive prompt local service and support.  Contact us for more information.

Obtaining Warranty Support

Customers can obtain warranty support by contacting:

  • Their local Navico Certified/Approved Dealer or Distributor (a list of Certified/Approved Dealers and Distributors can be found on the Dealer Locator)
  • Navico Americas on 1 800 628 4487
  • Navico Australia on 1 300 628 426
  • Navico Europe, Middle East & Africa – for a list of Certified Dealers and Distributors by country refer to the Dealer Locator