How to Obtain Service
We back your investment in quality products with quick, expert service and genuine Lowrance parts. If you're in the United States and you have technical, return or repair questions, please contact the Factory Customer Service Department. Many times problems can be resolved without the necessity of sending your unit to the factory. Please check with the Product Support guide before requesting repair service. If repair service is required, Customer Service will issue you a Return Authorization Number. You must have a RA Number before returning your unit to Lowrance.
If you're in Canada and have technical, return or repair questions, please contact the Factory Customer Service Department. Before any product can be returned, you must contact Customer Service to determine if a return is necessary. Many times problems can be resolved without the necessity of sending your unit to the factory. If repair service is required, you will be issued a Return Authorization Number. Contact Customer Service toll-free at 800-661-3983 or non toll-free at 905-629-1614, 8 a.m. to 5 p.m. Eastern Standard Time, Monday through Friday. Please be prepared to provide your unit's serial number.
If you have technical, return or repair questions, contact the dealer in the country where you purchased your unit. To locate a dealer near you, see our dealer locator.
If it becomes necessary to send a product for repair or replacement, you must first receive a Return Authorization Number from Customer Service. Products shipped without a Return Authorization will not be accepted. When shipping, we recommend you do the following:
- Please do not ship the knobs or mounting bracket with your unit.
- If you are sending a check for repair, please place your check in an envelope and tape it to the unit.
- For proper testing, include a brief note with the product describing the problem. Be sure to include your name, return shipping address and a daytime telephone number. An e-mail address is optional but useful.
- Pack the unit in a suitable size box with packing material to prevent any damage during shipping.
- Write the Return Authorization (RA) number on the outside of the box underneath your return address.
- For your security, you may want to insure the package through your shipping courier. Lowrance does not assume responsibility for goods lost or damaged in transit.
- After we receive your unit, you can check the status of the repair on the RA Status page.
For more information on service rates, click here.
Notice: Lowrance may find it necessary to change or end our shipping policies, regulations, and special offers at any time. We reserve the right to do so without notice. |