The most common cause of "Module Not Responding" is not having both sets of red and black wires on the unit's power cable connected to a 12 volt power source.
One set powers the main unit while the other set powers the GPS antenna / receiver.
If you have confirmed that the power connections are correct, please go back to the GPS Module Not Responding page and select the advanced troubleshooting based on the color of your network connector plug.
If you have reviewed the troubleshooting information above and still believe that you need additional assistance, please choose one of the following options:
If you need to speak with a Customer Service agent, please call our toll-free Customer Service line at 1-800-324-1356. Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 5 p.m. CST, except holidays.
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