Here are some solutions that have helped many of our customers.
Update the Software
Make sure your unit has the latest software version. Go to the Software Update page to download the update for free.
Reset the Unit
Sometimes resetting your unit can solve unusual issues. Here is a list of Reset Procedures for Lowrance products. Locate the one that applies to the model you own. Try a Soft Reset first, this will return your settings to factory defaults.
If you decide to try a Hard Reset, save any important stored data to an MMC or SD card or write the information down. The data will be deleted during this process.
If you have reviewed the troubleshooting information above and still believe that you need additional assistance, please choose one of the following options:
If you need to speak with a Customer Service agent, please call our toll-free Customer Service line at 1-800-324-1356. Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 5 p.m. CST, except holidays.
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