Navico warrants that its products, when properly installed and used, will be free from defects in material and workmanship for the period stated for the applicable product and/or peripheral device as set out in the Warranty Period Matrix from the date of first purchase (the Warranty Period).
For the purpose of this Warranty, ’date of first purchase’ means the date the product was purchased by the first retail customer; or in the case of a product installed on a new vessel by a Certified/Approved Navico Boat Builder, the date the first retail customer took delivery of the vessel.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Navico will, at its sole discretion, repair or replace with new or refurbished parts or product, or equivalent product, any proven defective products or components returned to Navico, or its approved agent during the Warranty Period in accordance with the terms, conditions and limitations as set out in the Navico Warranty Policy. Such repairs or replacements will be the sole remedy of the customer under this Warranty.
OBTAINING WARRANTY SUPPORT
Customers can obtain warranty support by contacting:
- Their local Navico Certified/Approved Dealer or Distributor (a list of Certified/Approved Dealers and Distributors can be found on the Dealer Locator)
- Navico Americas on 1 800 628 4487
- Navico Australia on 1 300 628 426
- Navico Europe, Middle East & Africa – for a list of Certified Dealers and Distributors by country refer to the Dealer Locator
Customers are encouraged to register their product purchases online. To register your product click on the following link Register Product
Customers may also contact Navico on the numbers above to register their products.
PRODUCT MANUALS AND GUIDES
Product Manuals are available for download. To download Product Manuals click on the following linkDownload Manuals.
Find the warranty period for your product here.
Navico offers extended warranty for purchase on selected products. For more information Contact Navico.
Lowrance Electronics manufactures units specifically for sale in the Americas and units specifically for sale to the Rest of the World (ROW). These units are certified to different standards for different markets. Lowrance Americas-based products will go into a limited features mode, when crossing a defined meridian (30 degrees West longitude or the International dateline to the East). Customers should purchase units from local authorized Lowrance/Navico dealers and distributors – this will ensure that customers receive products which are safe and useful for their requirements. In addition, customers who experience a problem can receive prompt local service and support. Contact Navico for further information.